Shipping Policy

Due to Covid-19 & bad weather in some parts of our country DELIVERY TIMES MAY BE LONGER THAN ANTICIPATED. Please allow more time as this is out of our control. We appreciate your patience & understanding, & we apologize for any inconvenience.

How will be the products delivered?

Australia Warehouses

The products will be delivered through recognized and fast courier companies like Australia Post, Toll and other standard and express couriers.

Note: We have stock in different warehouses, if you have ordered more than one item, you may receive your deliveries on different days. Please allow up to the full-time frame as specified. Your items should arrive within days apart if not on the same day.

International Warehouses

We have sourced some products from outside of Australia. These products will be delivered directly from our International Manufacturers to your door.

How long does it take to ship?

International Deliveries & Processing

Order processing can take 24-48 hrs. to be dispatched from the warehouses. All International deliveries can take anywhere between 15-30 days from the time they leave the DC.

Australian Deliveries & Processing

The following table can be referred to determine the duration.

Order processing can take 24-48 hrs. to be dispatched from the warehouses. Orders received over the weekend or on a public holiday will be processed the next business day. Allow extra time during peek periods.

From Our DC's in Australia

Location	Business Days
Victoria (Melbourne Metro)	1 – 4
New South Wales (Sydney Metro)	3 – 4
Queensland (Brisbane Metro)	3 – 4
South Australia (Adelaide Metro)	3 – 4
Western Australia (Perth Metro)	5 – 6
Tasmania	3 – 4
Northern Territory	5 – 7

Visit Auspost Calculator for estimated delivery times outside this table

*Exempted Postcodes for Delivery

We have a list of Exempted postcodes that we do not ship to. If you are from these postcodes, try arranging another location to have your order delivered. We apologize for any inconvenience. We have offered an easy-to-use input field on our product pages; by entering your postcode, you can check if we service your area.

TYPE	STATE	POSTCODE	SUBURBS
ALL ITEMS	SOUTH AUSTRALIA	5701	WOOLUNDUNGA
ALL ITEMS	TASMANIA	7151	HEARD ISLAND, DAVIS, MAWSON, MACQUARIE ISLAND, MCDONALD ISLANDS, CASEY
BULKY ITEMS	TASMANIA	7151	HEARD ISLAND, DAVIS, MAWSON, MACQUARIE ISLAND, MCDONALD ISLANDS, CASE.
ALL ITEMS	WESTERN AUSTRALIA	6740, 6743, 6055	DRYSDALE RIVER, MITCHELL PLATEAU, OOMBULGURRI, KA LUMBURU, PRINCE REGENT RIVER, WYNDHAM, WARMUN, CAMBRIDGE GULF, LAKE ARGYLE, DURACK, GIBB, KUNUNURRA
BULKY ITEMS	WESTERN AUSTRALIA	6215-6699, 6700-6799, 6055
BULKY ITEMS	NORTHERN TERRITORY	0800-0999
BULKY ITEMS	NEW SOUTH WALES	2641,2717, 2831, 2898, 2899
BULKY ITEMS	QUEENSLAND	4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959 4806-4899, 4900-4999, 9960-9999

Other postcodes excluded from delivery.
885, 2222, 2449, 2818, 2827, 2829, 2836, 2839, 2874, 2898, 3724, 4477
4490, 4626, 4822, 4871, 4875, 6044, 6209, 6224, 6290, 6442, 6536, 6562
6707, 6713, 6725, 6728, 6743, 6751, 6753, 6754, 7255, 7256, 7258, 7260

*Note: At times, we may need to add to our list without notification.

You are more than welcome to reach out to us through email requesting a quote for delivery to any of these postcodes. Provide the products in the email that you are wishing to purchase and your location, including your postcode, we will do our best to find out if we can get it to you and what the delivery cost will be. We always believe "No harm is asking".

In-store pickup?

We don't have in-store pickup, all products will be delivered to your door.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

To track your order, visit our tracking page, once you receive your tracking ID, enter it the field.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at team@petoogle.com.au with your name and order number, and we will look into it for you.