Some Common Questions Answered

You may have some questions in mind. Petoogle has covered some questions our customers have asked, as these are common questions, we have added them here for your convenience.

If you still have a question, dont hesitate to use our contact form.


I have questions about Shipping, where can I find the answers?

Please review our Shipping Policies, your answers will most like be answered there.

Do you offer any Repair, replace or refund?

Please review our Refund Policy, your answers will be answered there. In short, we do offer this according to the Australian ACCC Consumer Laws.

We have added some Q&A below to help you out.

Missing an item from order?

If you find that an item is missing from your delivery, kindly contact us within 10 days from dispatch to resolve the issue. Please note that items may sometimes be shipped separately.

What if an incorrect item has been shipped?

Please contact us within 7 days of receiving the item to arrange for it to be replaced. We will send a return postage label to get the item back to us and will send you the correct item. All products must be packed in original packaging and include any accessories, manuals, documentation, and registration that shipped was with the product. A refund will be generated if we do not have a replacement item.

What is the short version on Claims, Warranty & return?

Petoogle generally offers a 12-month warranty which can be differed accordingly based on the manufacturer's warranty period.

You are required to contact Petoogle within 10 business days if the item arrives damaged.  Please also mention detailed description and provide images or a short video of the damaged product to proceed with a replacement or refund process.

To make a claim, please provide your order number or copy of tax invoice. You must describe the issue exactly and give proof to help your case, and state whether you are requesting a replacement, repair, refund or credit.

The warranty for products is completely discrete and Petoogle entertains any claim only according to product manufacturer’s policy. All claims are analysed by our team members before taking any decision. Any claim will not be entertained if the concerning product is not used as guided or damages caused to

What does the warranty cover?

  • Manufacturers or company defect
  • Faulty product
  • Quality control issues

What does the warranty not cover?

  • Improper handling of the product (Negligent unpacking)
  • Not following proper guidelines for installation
  • Intentional or unintentional damage to the product
  • Intentional or unintentional physical damage or cosmetic damages
  • Any damage or error that is not due to faulty construction/manufacturing.
  • Damage caused by unattended children or pets
  • Commercial use of non-commercial equipment (unless stated by manufacturer)
  • Unsupervised use of the product

In case of damage or fault occurrence due to user’s negligence we do not cover shipping cost for repair or replacement of the product

What can I claim?

In case of a faulty product or a manufacturer defect you can claim either one of them,

  • Repair of the product
  • Replacement of the product or a part of the product that may be faulty
  • Refund

 Will my personal details be kept private and secure?

Yes, Please review our Privacy Policy, your answers will most like be answered there. 

Do you offer free shipping on everything?

Yes, all products are FREE Shipping. We may update our Terms at any time, check back from time to time.